All products are dispatched from Melbourne, usually by either Australia Post Registered eParcel Service or Fastway Couriers.

It is a policy of Newstyle Direct that all parcels must be signed for. This is our way of ensuring that your parcels arrive safely. If the Customer gives direct authority to the Courier Company to leave a parcel, please note that Newstyle Direct will not be held accountable for parcels which are lost or stolen from where it has been left.

If the goods have been dispatched via Australia Post and you are not home at the time of delivery, you will be left a collection card and your goods will be redirected to your local post office for collection.

If the goods have been dispatched via Fastway Couriers and you are not home at the time of delivery, you will be left a calling card with the Drivers telephone number and your parcel tracking number. You will need to contact the driver on the phone number provided so you can arrange a suitable delivery time.