Newstyle Direct Pty Ltd abides and operates by the Australian Consumer Law which outlines your consumer guarantee rights.
Consumer guarantees in relation to goods
Newstyle Direct Pty Ltd guarantees that we will provide repairs or spare parts for a reasonable time and that we will honour our stipulated warranty periods here in Australia.
Under Australian consumer law, the remedy you are entitled to if a product fails to meet a consumer guarantee will depend on whether the failure to comply with the guarantee is major or minor.
Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. In this case, the seller can choose to offer you a refund, replacement, repair or, in the case of services, resupply. If the seller does not fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller depending on the circumstances.
Major failures to comply with a consumer guarantee cannot normally be fixed or resolved easily. In this case, you can choose one of the remedies set out below:
For goods, there is a major failure to comply with a consumer guarantee when:
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