Newstyle Direct takes pride in great Customer service and satisfaction. We abide by the Consumer Laws stipulated by the ACCC to ensure your rights are protected as well as ours.

Outlined below are our terms and conditions. Please read carefully. When you agree to purchase from Newstyle Direct, you enter into a contract with us, and you accept the binding terms and conditions contained in this notice.

1. This sale agreement is a legally binding contract between you and Newstyle Direct.
2. All prices include the Goods and Services Tax (GST). Prices quoted on our website or television infomercials may vary. The price you pay is the one quoted when you place your order, whether online or through our call center.
3. Access to the Newstyle Direct website shall be provided by your internet service provider.
4. Newstyle Direct reserves the right to change the terms and conditions without prior notice. You will be bound by the terms in place when you placed your order.
5. We aim to dispatch orders promptly, but delays caused by circumstances beyond our control, such as adverse weather or strikes, are not our responsibility.
6. You must provide valid postal and residential addresses. We are not liable for lost or misdirected shipments.
7. Ownership of goods passes to you upon full payment. Until then, the title remains with Newstyle Direct.
8. Failure to pay may result in further action or reporting to authorities.
9. Postage and handling fees are additional and non-refundable.
10. Customers are responsible for return postage unless the product is faulty.
11. Refunds for installment payments cover only the amounts debited, excluding postage and handling.
12. Contact Newstyle Direct for a product return number before returning items.
13. Returns must include all original packaging, contents, and gifts.
14. Include the following details with your return:
    • Your name and address
    • Shipping address
    • Return number (RN)
    • Invoice number
    • Contact number
15. Returns are recommended to be sent via registered post. We are not liable for lost or misdirected items.
16. Warranty covers faults not caused by misuse or failure to follow instructions.
17. Faults due to misuse may void the warranty. Secure packaging is required for returns to prevent damage.
18. This agreement is governed by the laws of Victoria, Australia.
19. You are responsible for safeguarding your account and credit card details.
20. Website use is restricted to individuals aged 18 and over, or minors supervised by guardians.
21. We are not liable for losses resulting from website use, including negligence or data loss.
22. Some products may be available from other suppliers. Do not return items not purchased from us.
23. Keep your receipt as proof of purchase.
24. Invoices must be paid in full before delivery, except for items with installment plans.
25. Overdue accounts may incur a 10% annual interest charge.
26. We strive for website accuracy but assume no liability for errors or omissions.
27. If you disagree with these terms, contact us at 03 9489 1177 to discuss further.